ISO 9001:2015 Certification

Kinect Inc. maintains its commitment to quality and customer satisfaction by being an ISO 9001:2015 certified company. As a globally compliant BPO service provider, we aim to continuously improve and integrate quality consciousness to better serve our clients.

We are committed to providing quality call center services and our ISO 9001: 2015 certificate is proof of this commitment. This certificate helps us deliver customer relations, back office support, business growth, and revenue-building services that are reliable, effective, and human-centric.

Ensure High-Quality Service With Us

Our Commitment to Quality and Customer Satisfaction

Our Quality Management System (QMS) helps us improve quality and performance. We use it to manage business improvements, equipment maintenance, employee training, supplier control, updated procedures, and risk analysis.

Achieving ISO 9001:2015 certification was a team effort. We worked hard to assess and document the policies, processes, and standards that we use in our company. We are looking forward to continuing to serve our clients with great quality services.

What Is ISO 9001:2015

ISO 9001 is an international standard that specifies requirements for our Quality Management System (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and applicable regulatory requirements. It is also used to monitor and improve an organization’s overall quality and regulatory compliance. Kinect Inc. follows this to guarantee our solutions consistently and effectively meet the expectations and needs of our customers and the organization.

Benefits of ISO 9001:2015 in BPO

Kinect Inc. adheres to strict quality management system standards in all areas of our operations, including services, HR, training, technology, and facilities, as an ISO 9001:2008-certified organization. Our BPO company goes above and beyond to make our operations benefit our clients, employees, and the community. Moreover, our long-term partnerships gain extra value as we implement continuous process improvements over time.

Consistent Quality of Service

We guarantee that we offer a consistent quality of service by implementing adhering to rigorous quality management principles to ensure that we provide quality services that meet or exceed customer expectations.

On-time Delivery

All of our services maintain timeliness by improving their delivery processes and minimizing waste which ultimately increase your bottom line.

Right-the-First-Time Attitude

We put extra care into ensuring that our services, processes, and talent provide the correct solution to problems the first time around. This saves our clients precious time and money in the long run and reflects in the high-quality relationships we’ve built with them.

Improved Cost Efficiency

Through established standards and quality, we improve our cost efficiency to deliver greater value to our clients. Complemented with proven methods, training, and technology, we stay ahead of the curve while reducing expenditure.

Waste Reduction

Kinect Inc. identifies and eliminates waste in all areas of our operations by reducing mistakes and eliminating wasteful processes which decrease energy consumption and environmental impact. We demonstrate a commitment to sustainability for our customers, employees, and the environment.

Better Insight into Workforce Contracts

Utilizing a framework in ISO 9001:2015, we improve workforce contract execution, along with communication and collaboration among all stakeholders. We take advantage of more accurate and secure contracts that help us in identifying and mitigating risks.

Peace of Mind for Clients

With the certification, we have built a foundation of trust with our clients by ensuring that our processes, procedures, and certifications are up to the highest global standards. This allows us to manage expectations and provide peace of mind.

Global Competitiveness

With an internationally recognized quality management system, the certification makes Kinect Inc. globally competitive among other BPO companies by demonstrating our commitment to quality and excellence.

Adhering to Global Standards

Take advantage of a BPO with an ISO 9001:2015 Certification to provide efficient and best quality services for our clients that reflect our commitment to excellence.

Let’s Connect