Job Description:

A customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency particularly in billing assignments. Provides high-quality billing support services; managing customer billing cycle and resolving day-to-day billing enquiries, identify and raise disputes with electricity and gas distributors, liaising with internal and external stakeholders, providing insights and ideas for process improvements and reporting and data analysis.

Roles and Responsibilities:

•Generate / action daily activity reports
•Handles inbound and outbound / transferred calls
•Account management
•Monitors invoice run reports and action necessary accounts
•Ensure all customers are billed I a timely and efficient manner
•Send out notifications to customers for payments, overdue invoices, raising service orders, etc.
•Ensure all clients remain informed on their outstanding debts and dues through the use of SMS and Letters
•Disconnection and Debt Collections Calls
•Arrange payment plans with the customer
•Generate reports in a daily basis
•Assist other departments with Credit Management concerns
•Respond and assist customers and departments billing queries on a timely basis
•Identify potential hardship and arrange payment plans with the customers
•Follow communication procedures, guidelines and policies
•Distributors commission
•Liase the network operators to retrieve missing read data
•Perform Adhoc Tasks as needed by the campaign

Qualification:

•Completed at least 2 years in college.

Experience:

• •Experience in Billing
• •Experience in the Electricity and Gas industry is an advantage but not required

Skills:

• •Amenable to work on holidays, weekend and shifting schedule
• •Professional, Enthusiastic and Customer Service Oriented
• •Proven time management skills with the ability to multi-task
• •Strong attention to detail with a high level of accuracy
• •Proficient in Microsoft Office Products
• •Excellent verbal and written communication skills
• •Excellent telephone presentation