Job Description:

 Leads and maintains day-to-day IT operations, ensuring system stability, on-time reporting, and disciplined documentation standards across all IT processes.

Documentation is considered a core deliverable, not a secondary task.

ROLES AND RESPONSIBILITIES

• • Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
• • Check computer hardware and accessories to ensure functionality
• • Install and configure appropriate software and functions according to specifications
• • Develop and maintain local networks in ways that optimize performance
• • Ensure security and privacy of networks and computer systems through the setup of safe data storage with measures against hacking and compromise of data
• • Provide orientation and guidance to users on how to operate new software and computer equipment
• • Organize and schedule upgrades and maintenance without deterring others from completing their work
• • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• • Maintain records and logs of repairs, fixes, and maintenance schedules
• • Identify computer or network equipment shortages and place orders
• • Comply with relevant laws surrounding data privacy
• • Manage IT policies and assets, including issuance of equipment and inventory management
• • Conduct inventory activities to identify working and non-working equipment
• • Submit purchase requisition forms and other procurement-related documents for additional or replacement IT equipment or parts
• • Liaise with ISPs and other service providers to maintain service levels based on SLAs
• • Assist staff requiring IT assistance received through chats and emails
• • Document all system irregularities and IT-related activities
• • Conduct the company’s business continuity process as necessary
• • Provide inputs or draft IT-related policies to maintain secure data and equipment health
• • Upgrade systems with new releases and patches
• • Ensure safekeeping of all IT equipment
• • Store non-assigned equipment in designated storage areas within the work premises
• • Issue or replace IT equipment as needed
• • Maintain system health and conduct PC updates when necessary or as scheduled
• • Monitor performance and maintain systems according to requirements
• • Perform routine system audits

QUALIFICATIONS

• • Degree in Computer Science, Engineering, or a related field
• • Knowledge of internet security and data privacy

EXPERIENCE

• • Experience in delivering training courses
• • Certification as an IT Technician is an advantage

SKILLS

• • Proficient in Microsoft Office products
• • Excellent diagnostic and problem-solving skills
• • Excellent verbal and written communication skills
• • Flexible and amenable to working weekends, shifting schedules, and holidays
• • Professional, enthusiastic, and customer-service oriented
• • Proven time management skills with the ability to multitask
• • Strong attention to detail with a high level of accuracy